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Appendix D.
Problem solving
Computer problems can be caused by hardware, software, or user
error. You might be able to use the information in this section to
solve problems yourself, or gather helpful information you can pass on
to a service technician. You might also need to refer to your
computer, operating-system, or sound-adapter publications. You can
also use the problem-solving diagnostic program for DOS on the IBM
2X/4X/24X CD-ReWritable Drive Option Diskette. For more
information on the diagnostic program, see “Diagnostics” on
page 3-27.
Review the following list for any problem descriptions that might fit
your situation.
Your computer or CD-ReWritable drive does not operate correctly
or the busy indicator light does not come on.
Take the following actions:
1. Check that the CD is loaded with the label side up.
2. Check that all devices are properly connected to the computer and
the electrical outlet.
3. Turn off the computer, unplug the cables from the electrical
outlets for your computer and all attached devices, and remove
the computer cover.
4. Check that all power and IDE cables are securely attached.
Disconnect the IDE cable and check for bent or misaligned pins.
If you do not find any problems, reconnect the interface cable.
Replace the computer cover, and reattach all cables and power
cords. Turn on the computer, restart the system, and attempt to
open the CD tray by pressing the Eject/Load button. If the tray
fails to open and the busy indicator light does not come on, turn
off the computer and try using another 4-pin dc power cable.
5. Check that the color-coded edge on the IDE cable aligns with pin
1 on the IDE port and is closest to the power cable on the
CD-ReWritable drive. See “Step 5. Attaching the cables to the
drive” on page 1-6.
6. Check that the IDE cable is connected to the proper IDE port
connection. See “Step 5. Attaching the cables to the drive” on
page 1-6 for more information.
7. Check the CD-ReWritable drive and any other device on the IDE
cable for the proper Master/Slave jumper settings. See “Step 5.
Attaching the cables to the drive” on page 1-6 for more
information.
8. If the middle connector on the IDE cable is attached to the IDE
port on the system board, remove the connector and reattach the
cable. If there is only one device on the IDE port, attach the
connector at one end of the cable to the IDE port and the
connector at the other end to the device, leaving the middle
connector (if there is one) open.
If there are two devices on the IDE port, attach the connector at
one end of the cable to the IDE port. If there is a hard disk
3-20 IBM 2X/4X/24X CD-ReWritable Internal IDE Option Kit