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Additional help
The README file on the IBM 2X/4X/24X CD-ReWritable Drive
Option Diskette includes troubleshooting hints. If you follow these
instructions and still have a problem, go to Appendix E, “Help and
service information.”
Appendix E.
Help and service information
If you have questions about your new Options by IBM product, or
require technical assistance, visit the IBM Personal Computing Support
Web site at http://www.pc.ibm.com/support. For information about
IBM, IBM PC products, or Options by IBM visit the IBM Personal
Computing Web site at http://www.pc.ibm.com. Additionally, you can
receive information from the IBM Automated Fax system at
1-800-426-3395 (in Canada, 1-800-465-3299), or from the Personal
Systems Group Bulletin Board System (PSG BBS) at 1-919-517-0001.
You can also get help and information through the IBM PC
HelpCenter, 24 hours a day, seven days a week. Response time may
vary depending on the number and nature of the calls received.
Marketing, installation, and configuration support through the
HelpCenter will be withdrawn or made available for a fee, at IBM’s
discretion, 90 days after the option has been withdrawn from
marketing. Additional support offerings, including step-by-step
installation assistance, are available for a nominal fee.
During the warranty period, assistance for replacement or exchange of
defective components is available. In addition, if your IBM option is
installed in an IBM computer, you might be entitled to service at your
location. Your technical support representative can help you
determine the best alternative.
3-28 IBM 2X/4X/24X CD-ReWritable Internal IDE Option Kit