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Troubleshooting charts
CD-ROM Problems
Problem Action
The CD-ROM does not
work.
Make sure that:
The computer power is turned on and a compact disc is in the CD-ROM drive.
The CD-ROM tray is firmly closed.
The device drivers are correctly installed.
You hear a noise from
the CD-ROM when the
disc is spinning.
The CD-ROM drive cover might be bent. Have the computer serviced.
The CD-ROM tray does
not open even if you
press the CD-ROM drive
eject button.
Insert a pin into the CD-ROM emergency eject hole and eject the CD-ROM tray.
The compact disc
cannot be read.
Make sure that:
The compact disc is not dirty. If it is, clean it with a CD-ROM cleaner kit.
The compact disc is not defective. If it is, try another compact disc.
The compact disc is placed in the tray with the label side up.
The compact disc format conforms with one of the following:
– Music CD
– CD-ROM or CD-ROM XA
– Multisession photo CD
– Video CD
Solving computer problems 99