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Printer problems . . . . . . . . . . . . . . . . . . . . . . . . . . 103
External monitor problems .................... 104
Other option problems ...................... 106
Software problems . . . . . . . . . . . . . . . . . . . . . . . . 107
Other problems . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Recovering lost or damaged software ............... 109
Using the PC-Doctor program .................. 109
Using the ThinkPad Software Selections CD ......... 109
Using the Recovery CD ..................... 110
ThinkPad Web site or Bulletin Board .............. 111
Getting service . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Information on your computer .................... 114
Option list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Identification numbers . . . . . . . . . . . . . . . . . . . . . . 114
Problem recording sheet ..................... 115
Customer service and support ................... 116
Online support services ..................... 116
Fax information . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Help by telephone ......................... 117
EasyServ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Getting help around the world .................. 118
Purchasing additional services ................... 119
Enhanced PC support line .................... 119
Ordering support line services .................. 120
Warranty and repair services .................. 120
Appendix A. Features and specifications ........... 123
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
IBM power cords ........................... 127
Appendix B. Product warranties and notices ........ 129
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Year 2000 readiness and instructions ............. 134
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Electronic emission notices ................... 135
Telecommunication notice . . . . . . . . . . . . . . . . . . . . 137
Industry Canada requirements .................. 139
Regions where ThinkPad i Series 1200/1300 has ThinkPad
modem integrated . . . . . . . . . . . . . . . . . . . . . . . . 141
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