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Troubleshooting
Transfer/communication problems
If... Try one or more of the following
Nothing happens
when you try to
transfer pictures to
the computer
■ Press the Transfer button, , on the printer dock.
■ Check the power and USB connections from the printer dock to the
computer (page 23).
■ If you are trying to transfer pictures from a docked camera, make sure
to disconnect the optional USB card reader first (page 24).
■ The camera is not properly seated on connector. Reseat the camera on
the printer dock (page 10).
■ If you are trying to transfer pictures from a compatible Kodak card
reader (page 25) and a camera is docked, remove it. Check the USB
connections between the printer dock and the card reader or device.
NOTE: The Kodak EasyShare printer dock series 3 is compatible with the Kodak
8-in-1 card reader and the Kodak 6-in-1 card reader (each sold separately).
Other Kodak USB card readers may work with the printer dock; however,
other manufacturers’ card readers are not supported.
■ Close unnecessary software applications, and minimize remaining
application windows. Follow any messages on the screen that may
have been hidden by other windows.
■ Disconnect then reconnect the USB cable from the printer dock to the
computer (page 23).
■ Make sure Kodak EasyShare software is installed (page 20). Install if
necessary. If you choose Custom installation, make sure to install the
printer driver.
■ Uninstall, then reinstall Kodak EasyShare software (page 20).
■ Make sure your computer meets the minimum system requirements
(page 20). Upgrade your system if necessary.