Filter
Top Products
Troubleshooting
4
Fax Driver 4-2
4 Troubleshooting
4.1 Unable to Fax
This chapter explains the troubleshooting procedures for possible malfunc-
tions.
Perform the following troubleshooting procedures, in order, if the fax cannot
be sent after the send command is applied.
If the problem persists after all of these procedures have been performed,
read the User’s Guide [Copy Operations], [Network Scanner Operations] or
[Print Operations].
Symptom Probable cause Action
The message “No
printers are con-
nected.” or “Print
error” appears.
The fax driver specified for faxing
may not be compatible with the
printer controller.
Check the printer name selected.
The network cable, or USB cable is
disconnected.
Check that the cable is connected
properly.
An error has occurred in this ma-
chine.
Check this machine’s control pan-
el.
Available memory space is not suf-
ficient.
Perform a test print to check
whether faxing is possible.
The machine does
not start faxing al-
though the printing
operation was com-
pleted on the com-
puter.
The fax driver specified for faxing
may not be compatible with the
printer controller.
Check the printer name selected.
The network cable, or USB cable is
disconnected.
Check that the cable is connected
properly.
An error has occurred in this ma-
chine.
Check this machine’s control pan-
el.
A print job is queued in this ma-
chine, delaying printing.
Check the job order on the Active
Jobs list of the machine’s control
panel.
If the account track settings have
been applied, an unregistered de-
partment name (or password) may
have been entered.
Enter the correct department name
(or password).
If user authentication settings have
been specified, an unregistered
user name or password may have
been entered.
Enter the correct user name and
password.
Available computer memory space
is not sufficient.
Perform a test print to check
whether faxing is possible.
The connection of this machine to
the network is not yet established
(while connecting to a network).
Consult with the network adminis-
trator.