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Solving Problems with Media Misfeeds 8-19
Solving Problems with Media Misfeeds
" Frequent misfeeds in any area indicate that area should be checked,
repaired, or cleaned. Repeated misfeeds may also happen if you’re
using unsupported print media.
Symptom Cause Solution
Several
sheets go
through the
printer
together.
The front edges of
the media are not
even.
Remove the media and even up the
front edges, then reload it.
The media is moist
from humidity.
Remove the moist media and replace it
with new, dry media.
Media mis-
feed mes-
sage stays
on.
Top cover needs to
be opened and
closed again to reset
the printer.
Open and close the top cover again.
Some media remains
misfed in the printer.
Recheck the media path and make
sure that you have removed all of the
misfed media.
Duplex
option mis-
feeds.
Unsupported media
(wrong size, thick-
ness, type, etc.) is
being used.
Use KONICA MINOLTA-approved
media. See “Print Media” on page 5-2.
Also, refer to http://printer. konicami-
nolta.com for a complete list of cur-
rently approved media.
Only Letter/A4 plain paper and recy-
cled paper can be autoduplexed if the
duplex option is installed and the
media type is set properly in the driver.
Make sure that you have not mixed
media types in Tray 1.
Do not duplex envelopes, labels, thick
stock, postcard, or letterheads.
Media is still being
misfed.
Recheck the media path inside the
duplex option and make sure that you
have removed all of the misfed media.