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Solving Problems with Printing Quality8-28
There are
toner
smudges or
residual
images.
One or more of the
toner cartridges are
defective or installed
incorrectly.
Remove the toner cartridges and
check each for damage. If one or more
is damaged, replace it.
There are
toner
smudges on
the back side
of the page
(whether or
not it has
been
duplexed).
The media path is
dirty with toner.
Print several blank sheets and the
excess toner should disappear.
One or more of the
toner cartridges are
defective.
Remove the toner cartridges and
check each for damage. If one or more
is damaged, replace it.
The imaging cartridge
is defective.
Remove the imaging cartridge and
check for damage. If it is damaged,
replace it.
Abnormal
areas (white,
black, or
color) appear
in a regular
pattern.
The print head win-
dow is dirty.
Clean the print head window.
A toner cartridge may
be defective.
Remove the toner cartridge with the
color causing the abnormal image.
Replace it with a new toner cartridge.
The imaging cartridge
is defective.
Remove the imaging cartridge and
check for damage. If it is damaged,
replace it.
Symptom Cause Solution