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Solving Problems with Media Misfeeds8-20
Media is
misfeeding.
The media is not cor-
rectly positioned in
the tray.
Remove the misfed media and reposi-
tion the media properly in the tray.
The number of sheets
in the tray exceeds
the maximum
allowed.
Remove the excess media and reload
the correct number of sheets in the
tray.
The media guides are
not correctly adjusted
to the media size.
Adjust the media guides in the Tray 1
to match the size of the media.
Warped or wrinkled
media is loaded in the
tray.
Remove the media, smooth it out, and
reload it. If it still misfeeds, do not use
that media.
The media is moist
from humidity.
Remove the moist media and replace it
with new, dry media.
Custom-sized media,
envelopes, labels,
postcards, thick
stock, or letterheads
are loaded in Tray 2.
Special media must be loaded in Tray
1 only.
The recommended
label sheet is facing
the wrong way in Tray
1.
Load the label sheets according to the
manufacturer’s instructions.
Envelopes are facing
the wrong way in Tray
1.
Load the envelopes in Tray 1 with the
flaps facing down.
If the flaps are on the long edge (Enve-
lope C6 and Envelope DL), load the
envelopes with the flap edge toward
the printer and the flap side facing
down.
Unsupported media
(wrong size, thick-
ness, type, etc.) is
being used.
Use KONICA MINOLTA-approved
media. See “Print Media” on page 5-2.
Also, refer to http://printer. konicami-
nolta.com for a complete list of cur-
rently approved media.
The media feed roller
is dirty.
Clean the media feed roller.
For more details, refer to “Cleaning the
Media Feed Roller” on page 7-5.
Symptom Cause Solution