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Solving Other Problems 8-23
Printer
resets or
turns off fre-
quently.
The power cord is not
correctly plugged into
the outlet.
Turn off the printer, confirm that the
power cord is correctly plugged into the
outlet, and then turn on the printer.
A system error
occurred.
Contact Technical Support with the
error information.
You are
experienc-
ing duplex
problems.
Media or settings are
not correct.
For autoduplexing, make sure that you
have a duplex option installed.
Make sure that you are using correct
media.
Only Letter/A4 plain paper can be
autoduplexed.
Do not duplex envelopes, labels,
postcards, thick stock, letterheads,
or plain paper with a size other than
Letter/A4.
Make sure that you have not mixed
media types in Tray 1.
Make sure the duplex option is installed
and declared in the Windows printer
driver (Properties/Configure tab).
In the printer driver (Layout tab),
choose “Double-sided”.
You hear
unusual
noises.
The printer is not
level.
Place the printer on a flat, hard, level
surface.
The tray is not
installed correctly.
Remove the tray that you are printing
from and reinsert it completely into the
printer.
There is a foreign
object stuck inside
the printer.
Turn off the printer and remove the
object. If you cannot remove it, contact
Technical Support.
The
web-based
utility cannot
be accessed.
The PageScope Web
Connection Adminis-
trator’s password is
incorrect.
The PageScope Web Connection
Administrator password has a 1-char-
acter minimum and a 16-character
maximum. For details of the Page-
Scope Web Connection administrator
password, refer to the Reference Guide
on the Utilities and Documentation CD/
DVD.
Symptom Cause Solution