Filter
Top Products
Scanning (TWAIN Driver Option)
PC Printing & Scanning 5 - 21
Scanner Troubleshooting
When your unit encounters trouble while scanning, an error message appears on the
LCD display. Consult the following table to correct the problem.
Message Cause Solution
Place Original There are no documents in the
ADF, or the ADF is in use.
Place your document in the
ADF.
Document Jam A document is jammed in the
ADF.
Remove the document.
Place it back in the ADF.
Communication Error, Check
Setting/Scanning Table
The interface cable is not
connected or the unit is OFF.
Connect the cable securely.
Make sure the power is on.
You may need to check and
correct the communication
settings in the Option menu.
Unable to scan image The unit is performing an
operation and is not in the
image scanning mode.
Wait for the unit to finish
the operation.
Scanning error code:XXXXXX An error occurred during
image scanning.
Reset the computer and
your MFD unit.
File access error
Captured images cannot be
stored.
The destination disk is
considered short on
available space. Secure
space enough to store the
images.