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7: Troubleshooting
UBox User Guide 57
3. Once you have verified the port, check the Lantronix UBox application to see
whether your UBox displays.
4. If it does not display, check the SYSTEM status LEDs to determine the UBox’s
network condition.
Troubleshooting: USB Devices
To troubleshoot problems with USB Devices:
1. Open the Lantronix UBox application. You should see your USB device listed.
Make sure Show All Devices displays in the list box below the tabs.
2. If your USB device does not display:
a) Check the USB LED status.
b) Connect the device directly to the PC to verify that the device is functioning.
To troubleshoot issues with multiple users of a USB device:
If … Suggestions
You are sure that no one
else is using your USB
device, and the device still
shows up as In Use
Contact Lantronix Technical Support.
Your USB device displays
and is Connected.
You should be able to use the USB device as you would
normally.
If your USB device is a printer, you should be able to
print by going to your File menu and selecting Print.
If your USB device is a scanner, you should be able
to open the scanner software and use your scanner.
You are not able to use
your device
Refer to your USB device’s troubleshooting instructions for
what to do next.
If you are still not able to use your USB device, please contact
Lantronix Technical Support.
Technical Support
If you are experiencing an error that is not described in this chapter, or if you are
unable to fix the error, contact us as follows:
Technical Support US
Check our online knowledge base or send a question to Technical Support at
http://www.lantronix.com/support
.
Technical Support Europe, Middle East, Africa
Phone: +49 (0) 89 31787 817
Email: mailto:eu_techsupp@lantronix.com
or mailto:eu_support@lantronix.com
Firmware downloads, FAQs, and the most up-to-date documentation are available at:
http://www.lantronix.com/support
When you report a problem, please provide the following information: