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Solving Other Problems
171
Solving Other Problems
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Symptom Cause Solution
Printer
power is not
on.
The power cord is not
correctly plugged into
the outlet.
Turn off the printer, confirm that the
power cord is correctly plugged into the
outlet, and then turn on the printer.
Something is wrong
with the outlet con-
nected to the printer.
Plug another electrical appliance into
the outlet and see whether it operates
properly.
The power switch is
not correctly turned
on (I position).
Turn the power switch off (O position),
then turn it back to the on (I position).
The printer is con-
nected to an outlet
with a voltage or fre-
quency that does not
match the printer
specifications.
Use a power source with the specifica-
tions listed in appendix A, “Technical
Specifications.”
Data was
sent to the
printer, but it
doesn’t print.
An error message is
displayed in the mes-
sage window.
Handle according to the message dis-
played.
A job may be can-
celled if user authen-
tication or account
track settings are
specified.
Click the User Authentication/Account
Track button in the printer driver, and
then type in the necessary information
before printing.
The control
panel dis-
plays
TONER
LOW
much
sooner than
expected.
The toner cartridge
may be defective or
damaged.
Remove the toner cartridge and check
it for damage. If it is damaged, replace
it.
You printed with
heavy toner cover-
age.
See the specifications in Appendix A.