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You are
experienc-
ing duplex
(double-
sided) prob-
lems.
Media or settings are
not correct.
For autoduplexing, make sure that you
have a duplex option installed.
Make sure that you are using correct
media.
See “Media Specifications” on page
84.
Do not duplex (double-sided) enve-
lopes, labels, postcards, thick paper
3, or transparencies.
Make sure that you have not mixed
media types in a paper tray.
Make sure that your document has
more than one page.
Make sure the duplex option is installed
and declared in the Windows printer
driver (Properties/Configure tab).
In the Windows printer driver (Layout/
Double-Sided), choose “Dou-
ble-Sided.”
For N-up on duplexed pages, choose
Collate only in the Windows driver’s
Paper Tab. Do not set collation in the
application.
With N-up on
multiple cop-
ies, the out-
put is
incorrect.
Both the driver and
the application have
been set for collation.
For N-up on multiple copies, choose
Collate only in the Windows driver’s
Paper Tab. Do not set collation in the
application.
You hear
unusual
noises.
The printer is not
level.
Place the printer on a flat, hard, level
surface.
The tray is not
installed correctly.
Remove the tray that you are printing
from and reinsert it completely into the
printer.
There is a foreign
object stuck inside
the printer.
Turn off the printer and remove the
object. If you cannot remove it, contact
Technical Support.
Symptom Cause Solution