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Solving Other Problems172
You can’t
print the con-
figuration
page.
The tray is empty. Check that at least Tray 1 is loaded
with media, in place, and secure.
The printer’s covers
aren’t closed
securely.
Make sure the covers are closed
securely. Close all covers gently to
avoid jarring the printer. Make sure that
the toner cartridge is installed correctly
when closing the center output tray.
There is a media
misfeed.
Clear the media misfeed.
Printing from
a USB mem-
ory device is
not possible.
The file format (file
extension) is not one
that can be printed.
Only files with the format (extension)
for
JPEG, TIFF, XPS, or PDF are sup-
ported.
MEMORY DIRECT
for the printer is set to
DISABLE.
Change the setting for INTERFACE
MENU/MEMORY DIRECT
to
ENABLE.
A public user is not
specified for user
authentication.
Contact the printer administrator.
Printing
takes too
much time.
The printer is set to a
slow printing mode
(for example, thick
stock or transpar-
ency).
It takes more time to print on special
media. When using regular paper,
make sure that the media type is set
properly in the driver.
The printer is set to
Energy Saver mode.
It takes time for printing to start in
Energy Saver mode. If you do not want
to use this mode, disable it. (
SYS
DEFAULT MENU/ENERGY SAVER
menu)
The job is very com-
plex.
Wait. No action needed.
The printer memory is
insufficient.
Add more memory.
A toner cartridge for a
different region or an
unapproved genuine
toner cartridge is
installed.
Install a correct KONICA MINOLTA
toner cartridge approved for your spe-
cific printer.
Symptom Cause Solution