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Table 4. Abbreviated list of POST error codes (continued)
v Follow the suggested actions in the order in which they are listed in the Action
column until the problem is solved.
v See the parts listing in the Hardware Maintenance Manual to determine which
components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must
be performed only by a trained service technician.
Error code Description Action
1962 A hard disk drive does not contain
a valid boot sector.
1. Make sure that a startable
operating system is installed.
2. Run the hard disk drive
diagnostic tests.
3. Reseat the following
components:
a. Hard disk drive
b. Hard disk drive backplane
cable or back plate cables
4.
Replace the following
components one at a time, in
the order shown, restarting the
server each time:
a. (Hot-swap models) Hard
disk drive cable
b. Hard disk drive
c. Hard disk drive backplane
or back plate
d. (Trained service technician
only) System board
5962 Internal CD/DVD drive
configuration changed.
An expected CD or DVD drive was
not detected.
1. Run the Configuration/Setup
Utility program and load the
default settings (see “Using the
Configuration/Setup Utility
program” on page 35).
2. Reseat the following
components:
a. DVD drive cable
b. DVD drive
3.
Replace the following
components one at a time, in
the order shown, restarting the
server each time:
a. DVD drive cable
b. DVD drive
c. (Trained service technician
only) System board
Chapter 5. Solving problems 41