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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Hardware Maintenance Manual to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
The CD or DVD drive tray is not
working.
1. Make sure that the server is turned on.
2. Insert the end of a straightened paper clip into the manual tray-release
opening.
3. Reseat the CD or DVD drive.
4. Replace the CD or DVD drive.
General problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Hardware Maintenance Manual to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
A cover lock is broken, an LED
is not working, or a similar
problem has occurred.
If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a
trained service technician.
Hard disk drive problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Hardware Maintenance Manual to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
Not all drives are recognized by
the hard disk drive diagnostic
test.
Remove the drive indicated on the diagnostic tests; then, run the hard disk drive
diagnostic test again. If the remaining drives are recognized, replace the drive that
you removed with a new one.
The server stops responding
during the hard disk drive
diagnostic test.
Remove the hard disk drive that was being tested when the server stopped
responding, and run the diagnostic test again. If the hard disk drive diagnostic test
runs successfully, replace the drive that you removed with a new one.
A hard disk drive was not
detected while the operating
system was being started.
Reseat all hard disk drives and cables; then, run the hard disk drive diagnostic
tests again.
A hard disk drive passes the
diagnostic test, but the problem
remains.
See “Solving undetermined problems” in the Hardware Maintenance Manual
46 ThinkServer RS110 Types 6435, 6436, 6437, and 6438: Installation Guide