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Troubleshooting...............................................................................62
Checking an unresponsive printer................................................................................................................................62
Testing the printer...............................................................................................................................................................62
Checking the printer status..............................................................................................................................................63
Adjusting character (bidirectional) alignment..........................................................................................................65
Solving printing problems...............................................................................................................................................67
Printer test works, but the printer does not print when attached to the computer..............................................67
Printer is noisy..................................................................................................................................................................................67
Printer sounds like it is printing, but does not print ..........................................................................................................67
Printer alarm sounds......................................................................................................................................................................67
Printer goes to the Tear Off position before the print job finishes...............................................................................67
Buttons do not work, except for Start/Stop, FormFeed, Tear Off and Load/Unload..............................................68
Printer power switch is on, but the power light is off........................................................................................................68
Left margin moves to the right during printing..................................................................................................................68
Incorrect line length; lines do not start at the left margin...............................................................................................68
Printer speed slows........................................................................................................................................................................68
Incorrect characters print, left margin changes, or printing stops...............................................................................69
Printing continues beyond the edges of the continuous forms ...................................................................................69
Selected font or pitch is not printing or is changing.........................................................................................................69
Solving paper feed problems..........................................................................................................................................69
Paper is jammed in the printer..................................................................................................................................................69
Paper is jammed in the Auto Sheet Feeder...........................................................................................................................70
Paper fed in the Auto Sheet Feeder jams at the printer entrance................................................................................70
Paper jam in the Tractor 2 Feeder.............................................................................................................................................70
Printer does not feed paper........................................................................................................................................................70
Printer does not feed from the optional Tractor 2 Feeder...............................................................................................71
Printer does not feed from the Auto Sheet Feeder............................................................................................................71
The optional Tractor 2 Feeder positions paper at incorrect Top-Of-Form position...............................................71
The Auto Sheet Feeder feeds paper at an incorrect rate..................................................................................................71
The Auto Sheet Feeder places paper at the wrong Top-Of-Form position...............................................................72
Paper fed from the Auto Sheet Feeder is skewed...............................................................................................................72
The Auto Sheet Feeder feeds multiple sheets .....................................................................................................................72
Solving print quality problems.......................................................................................................................................73
Print is too light...............................................................................................................................................................................73
Dots are missing or print quality is poor................................................................................................................................73
Characters are wrong or missing ..............................................................................................................................................74
Forms are smudged or print is too dark.................................................................................................................................74
Incorrect number of lines on a page........................................................................................................................................74
Graphics do not print....................................................................................................................................................................74
Incorrect line spacing or overprinting occurs ......................................................................................................................75
Contacting Customer Support.......................................................................................................................................75
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