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Solving printing problems
Printer test works, but the printer does not print when attached to
the computer
These are possible solutions. Try one or more of the following:
• Turn the printer and the computer off.
• Make sure the printer cable is correctly connected at both ends.
• See the documentation that came with your program to make sure you have selected the correct printer driver.
• If you are using Windows, use the Windows Forms Printer 2500 Series driver available from the Lexmark Web site
at www.lexmark.com.
• If you are using DOS, follow the instructions that came with your DOS application.
Printer is noisy
These are possible solutions. Try one of more of the following:
• Move any objects that are touching the printer.
• Make sure the printer is on a level, sturdy surface.
• Close the ribbon access cover.
• Close the front cover.
Printer sounds like it is printing, but does not print
These are possible solutions. Try one or more of the following:
• Make sure the forms thickness lever is appropriately set for the paper thickness being used.
• Make sure the ribbon cartridge is correctly installed and securely snapped onto the carrier.
• Adjust the ribbon density control knob.
• Replace the ribbon cartridge if it is out of ink.
• Turn the printer off and then back on.
Printer alarm sounds
This might indicate an error or a normal operation. If an error condition is present, these are possible solutions. Try
one or more of the following:
• Check the status of the control panel lights.
• Turn the printer off and then back on.
Printer goes to the Tear Off position before the print job finishes
Set Auto Tear Off to On:
1 Press Start/Stop.
2 Press and hold Tear Off until the printer beeps and the light blinks.
3 Open the control panel to access layer 2.
4 Press Micro or Micro to move the paper to the desired position.
Troubleshooting
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