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Troubleshooting
Checking an unresponsive printer
If your printer is not responding, make sure:
• The power cord is plugged into the printer and a properly grounded electrical outlet.
• The electrical outlet is not turned off by any switch or breaker.
• The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
• Other electrical equipment plugged into the outlet is working.
• The printer is turned on.
• The printer cable is securely attached to the printer and the host computer, print server, option, or other network
device.
Once you have checked each of these possibilities, turn the printer off and then back on. This often fixes the problem.
Testing the printer
Each time you turn the printer on, an internal check, or power-on self test, is performed.
Running a printer test page produces a printout that shows any problem the printer may be experiencing.
Note: You can run a printer test page with or without a computer connected to the printer.
Running a printer test page
1 Make sure the paper is loaded, and the ribbon cartridge is installed.
2 Turn the printer off.
3 Press and hold LineFeed while turning the printer on.
4 Release LineFeed when printing starts.
Printing continues until you stop the printer.
Interrupting or stopping a printer test page
To interrupt a printer test page:
1 Press Start/Stop.
The printer test page stops printing after a complete line of characters has printed.
2 Press Start/Stop again to continue printing a printer test page.
To stop a printer test page, turn the printer off.
Troubleshooting
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