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Troubleshooting
121
Blank pages The toner cartridge is defective or
empty.
Replace the toner cartridge.
Solid black pages • The toner cartridge is defective.
• Your printer requires servicing.
• Replace the toner cartridge.
• Call for service.
Paper curls badly once it prints
and exits to the bin
The Paper Texture setting is wrong
for the type of paper or specialty
media you are using.
Change Paper Texture
†
from
Rough to Normal or Smooth.
Symptom Cause Solution
*
To replace the fuser, call a service technician.
†
This setting can be changed using the Local Printer Setup Utility. See “Using the Local Printer Setup
Utility” on page 103 for more information.