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Chapter 6: Solving Printer Problems
122
Solving Printer Problems
Printing and Print Quality Problems
Symptom Probable Causes and Actions
Printer does not
print.
• Printer is not in the ready state.
(Ready light is off.)
Action: Press Start/Stop. (Ready light comes on.)
• Printer cable is disconnected or not connected correctly.
Action: Turn off the computer and the printer. Check that
the printer cable is connected correctly at both ends. Turn
the computer and printer on.
• Interface mode setting is not correct.
Action: Reset the interface mode setting (see “Connecting
the Parallel Cable” on page 10 or “Connecting the Serial
Cable” on page 12).
Action 2: If you are using a parallel cable or RS-232, make
sure the interface mode switch is Off (in the out position)
• Ribbon cartridge is not installed.
Action: Install the ribbon cartridge (see “Installing the
Ribbon Cartridge” on page 4).
Wrong characters
are printed.
• Function setting is not correct.
Action: Reset the function setting (see “Using the
Function Menus” on page 35).
• Wrong printer driver selected.
Action: See “Installing Your Application Software” on
page 23.
• Software is sending the wrong printer command.
Action: Check your software user documentation.