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A network destination stopped working or is invalid
Try one or more of the following:
MAKE SURE DESTINATION IS SHARED AND HAS A VALID NETWORK ADDRESS
Check that the folder or source file is set to be shared across the network.
If the destination has been moved, then the network address may have changed. The destination network address
can be accessed from the Embedded Web Server.
MAKE SURE THE SCANNER IS CONNECTED TO THE NETWORK
Make sure that all appropriate network cables are securely connected and that the network settings of the scanner
are correctly configured. For information on networking the scanner, see the Networking Guide on the Software and
Documentation CD that came with the scanner.
MAKE SURE THE USER NAME AND PASSWORD IS CORRECT
Make sure you typed the correct user name and password needed to connect to the destination folder.
IF THE SOURCE FILE AND SCANNER RESIDE IN DIFFERENT DOMAINS, THEN MAKE SURE THE DOMAIN
INFORMATION
IS SPECIFIED
If the source file exists within a different domain than the scanner, then you can edit the destination from the
application configuration page and enter the appropriate domain information in the Network Address and Network
Domain fields. If you do not know the network address of the computer where your source file resides, then consult
your system support person.
You can also add the domain name to the Domain Search Order list under the scanner network setup.
CHECK THE SYSTEM LOG FOR RELEVANT DETAILS
1 Obtain the scanner IP address:
• From the scanner home screen
• From the TCP/IP section in the Network/Ports menu
• By printing a network setup page or menu settings page, and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
2 Open a Web browser, and then type the scanner IP address in the address field.
The Embedded Web Server page appears.
3 From the navigation menu on the left, click Settings > Apps > Apps Management.
4 Click the System tab > Log.
5 From the Filter menu, select an application status.
6 From the Application menu, select an application, and then click Submit.
Troubleshooting 15