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Action Yes No
Step 10
Check if you have selected the correct port settings in the printer driver.
Are the port settings correct?
Go to step 11. Use correct printer
driver settings.
Step 11
Check the installed printer driver.
Is the correct printer driver installed?
Go to step 12. Install the correct
printer driver.
Step 12
Turn off the printer, then wait for about 10 seconds, and then turn the
printer back on.
Is the printer working?
The problem is solved. Contact
customer
support.
Printer display is blank
Action Yes No
Step 1
Press the Sleep button on the printer control panel.
Does Ready appear on the printer display?
The problem is solved. Go to step 2.
Step 2
Turn off the printer, then wait for about 10 seconds, and then turn the
printer back on.
Do Please wait and Ready appear on the printer display?
The problem is solved. Turn off the printer,
and then contact
customer support.
Troubleshooting 293