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Troubleshooting
Before you troubleshoot
Use this checklist to solve most printer problems:
• Make sure the power cord is plugged into the printer and into a properly grounded, working electrical
outlet.
• Make sure the printer is turned on.
• Make sure the printer is securely connected to the computer, print server, or network access point.
• Check the printer for error messages, and resolve any errors.
• Check for paper jam messages, and clear any jams.
• Check the ink cartridges, and install new cartridges if necessary.
• Turn the printer off, wait about 10 seconds, and then turn the printer back on.
Note: Make sure the printer is not in Sleep mode. Press and hold
for three seconds to turn off
the printer.
If Troubleshooting does not solve your problem
Visit our Web site at http://support.lexmark.com to find the following:
• Knowledgebase articles with the latest information and troubleshooting for your printer
• Live online customer support
• Contact numbers for telephone customer support
• Firmware and software updates
Setup troubleshooting
• “Installation screen did not appear during installation” on page 50
• “Incorrect language appears on the display” on page 50
• “Software did not install” on page 51
• “Recovering the security PIN of the printer” on page 51
• “Print job does not print or is missing pages” on page 51
• “Printer is printing blank pages” on page 52
• “Printer is busy or does not respond” on page 52
• “Cannot delete documents from the print queue” on page 52
• “Cannot print through USB” on page 52
Installation screen did not appear during installation
If the "Before you troubleshoot" checklist does not solve the problem, then try the following:
For Windows users
1
Double‑click the software installer package.
Wait for the installation dialog to appear.
If you are using a Software and Documentation CD and the installation dialog does not appear, then
do the following:
In Windows 8
From the Search charm, type run, and then navigate to:
Apps list > Run > type D:\setup.exe > OK.
In Windows 7 or earlier
a Click or click Start, and then click Run.
b In the Start Search or Run dialog, type D:\setup.exe.
c Press Enter, or click OK.
Note: D is the letter of your CD or DVD drive.
2 Click Install, and then follow the instructions on the computer screen.
For Macintosh users
1
From the Finder desktop, click the CD icon.
2 Double-click the software installer package, and then follow the instructions on the computer screen.
Incorrect language appears on the display
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the
following:
C
HANGE
THE
LANGUAGE
USING
THE
PRINTER
MENUS
1 From the printer control panel, navigate to:
> Setup >
OK
> Device Setup >
OK
> Language >
OK
2 Press the up or down arrow button to scroll to the language you want, and then press
OK
.
3 To confirm the setting, press the left or right arrow button to scroll to Yes, and then press
OK
.
Troubleshooting 50