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6. Troubleshooting
Q 001: The remote mouse doesn’t work or is not synchronized
A 001: Make sure the mouse settings in IP ACCESS SWITCH LITE match the mouse model.
Use the Intelligent Sync option from the Mouse Handling sub menu of the Remote Console
Options menu.
Q 002: The video quality is bad or the picture is grainy
A 002: Try to correct the brightness and contrast settings (see Page 19) until they are out of a
range where the picture looks grainy. Use the auto adjustment feature to correct a flickering
video.
Q 003: Login on IP ACCESS SWITCH LITE switch fails.
A 003: Was the correct combination of user and password given? The default user name is
super and the password is pass. Furthermore, your browser must be configured to accept
cookies.
Q 004: The Remote Console window can’t connect to the IP ACCESS SWITCH LITE.
A 004: Possibly a firewall prevents access to the Remote Console. Make sure the TCP port
numbers 443 or 80 are open for incoming TCP connections. Install the latest version of Java
Virtual Machine,
Q 005: No connection can be established to the IP ACCESS SWITCH LITE.
A 005: Check whether the network connection is working in general (ping the IP address of IP
ACCESS SWITCH LITE). If not, check the network hardware. Is the IP ACCESS SWITCH LITE
powered on? Check whether the IP address of IP ACCESS SWITCH LITE switch and all other
IP related settings are correct! Also verify that all the IP infrastructure of your LAN, like routers
etc., is correctly configured.
Q 006: Special key combinations, e.g. ALT+F2, ALT+F3 are intercepted by the console
system and not transmitted to the host.
A 006: You have to define a so-called Button Key. This can be done in the Remote Console
settings.
Q 007: In the browser the IP ACCESS SWITCH LITE switch pages are inconsistent.
A 007: Check your browser cache settings. Especially make sure that the cache settings are not
set to something like ‘never check for newer pages’. Otherwise the IP ACCESS SWITCH LITE
pages may be loaded from your browser cache and not from the unit.
Q 008: Windows XP doesn’t awake from standby mode
A 008: This could be a Windows XP problem. Try not to move the mouse while XP goes into
standby mode.