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Appendix A:
Common Problems and Solutions
PrintServer for USB with 4-Port Switch
Appendix A: Troubleshooting
This appendix consists of “Common Problems and Solutions”. Provided are possible solutions to problems that
may occur during the installation and operation of the PrintServer. Read the descriptions below to help you solve
your problems. If you can’t find an answer here, check the Linksys website at www.linksys.com.
Common Problems and Solutions
If the PrintServer is not working correctly, follow the advice in this chapter. If you have trouble printing, see
Chapter 3 first, and then go to Chapter 8. If this Troubleshooting section does not resolve your problem, please
see Appendix I to contact Technical Support.
1. All the LEDs on the front of the PrintServer are off.
Check the power supply and the power connection.
2. The PrintServer’s Status LED stays lit continuously.
Reset the Wireless-Ready PrintServer by unplugging the power supply and plugging it back in or pressing the
Reset button on the back of the PrintServer.
3. I am using DHCP, and the PrintServer gets an IP Address conflict involving the PrintServer.
If the PrintServer is left on when the DHCP server is turned off, the PrintServer will retain its IP Address
without informing the DHCP server. Reset the PrintServer so it will obtain a new IP Address. This problem also
arises if you assigned a static IP Address within the range used by the DHCP server. If so, use another
address NOT within the range used by the DHCP server.
4. The PrintServer’s LAN LED is not lighting up.
Check your cabling and make sure that the Link LED on your hub or switch is lit up.
5. A printer connected to the PrintServer cannot print or prints garbage.
Check the following:
1. Cable connection between the PrintServer and printer.
2. The printer driver in the application program or Windows matches the printer.
3. Cabling distance is too long if it exceeds 10 feet.