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Chapter 9. Troubleshooting
This chapter includes information about
✦
printer problems and solutions
✦
messages you may see.
Problems and Solutions––––––––––––––––––––––––––––––––––––––
Some common printer problems and their solutions are listed
on the following pages.
Problem Solution
Printer will not feed. Switch to a fully charged handle.
Close the supply cover completely.
Load the supply correctly.
Check the platen roller for jammed labels.
Printer will not print. Switch to a fully charged handle.
Load the supply correctly.
Clean the printhead.
Print has voids or is
too light.
Load the supply correctly.
Close the supply cover completely.
Switch to a fully charged handle.
Clean the printhead.
Check the supply for damage or defects.
Poor print quality or
bad scan.
Adjust the contrast in the Diagnostic menu.
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