Multitech 810-FX Fax Machine User Manual

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Chapter4–ConfiguringYourMultiVOIP

78 MultiVOIP®Voice/FaxoverIPGateways

SupplementaryServices

SupplementaryServicesfeaturesderivefromtheH.450standard,whichbringstotheVOIPtelephony functions 

onceonlyavailablewithPSTNorPBXtelephony.EventhoughtheH.450standardrefersonlytoH.323,

SupplementaryServicesarestillappli cabletotheSIPandSPPVOIPprotocols.

ThreeofthefeaturesimplementedunderSupplementary

Servicesarecloselyrelated.

● CallTransfer.CallTransferallowsonepartytore‐connectthepartywithwhomtheyhavebeenspeakingto

athirdparty.Thefirstpartyisdisconnected whenthethirdpartybecomesconnect e d.Aprogrammable

phonekeypadsequence—forexample,#7—allowsthefeaturetobeused.

● CallHold.CallHoldallowsonepartytomaintainanidle(non‐talking)connectionwithanotherpartywhile

receivinganothercall(CallWaiting),whileinitiatinganothercall(CallTransfer),orwhileperformingsome

othercallmanagementfunction.Aprogrammablephonekeypadsequence—forexample,#7—allowsthe

featuretobeused.

● CallWaiting.CallWaitingnotifiesanengagedcallerofanincomingcallandallowsthemtoreceiveacall

fromathirdpartywhilethepartywithwhomtheyhavebeenspeakingisputonhold.Featureisusedbya

programmablephonekeypadsequence(forexample,#7).

CallName

IdentificationissimilarbutnotidenticaltothepremiumPSTNfeaturecommonlyknownasCallerID.

CallNameIdentification.WhenenabledforagivenVOIPunit(the‘home’VOIP),thisfeaturegivesnoticeto

remoteVOIPsinvolvedincalls.NotificationgoestotheremoteVOIPadministrator,nottoindividualphone

stations.WhenthehomeVOIPisthecaller,aplainEnglishdescrip torissenttotheremoteVOIPidentifyingthe

channeloverwhichthecallisbeingoriginated(forexample,“CallingParty‐OmahaSalesOfficeLine2”).Ifthat

VOIPchannelisdedicatedtoacertainindividual,thedescriptorcouldsay

that,aswell(forexample“Calling

Party‐HaroldSmithinOmaha”).WhenthehomeVOIPreceivesacallfromanyremoteVOIP,thehomeVOIP

sendsastatusmessagebacktothatcaller.ThismessageconfirmsthatthehomeVOIP’sphonechanneliseither

busyorringingorthata

connectionhasbeenmade(forexample,“BusyParty‐OmahaSalesOfficeLine2”).

ThesemessagesappearintheStatistics–CallProgresswindowoftheremoteVOIP.

CopyingParameterstoOtherChannels

Supplementaryservicesparametersareappliedonachannel‐by‐channelbasis.However,afteryouestablisha

setofsupplementaryparametersforaparticularchannel,youcanapplythisentiresetofparameterstoanother

channel.Todoso:

1. ClickCopyChannel.

2. Inthedialogboxthatopens,tocopyasetofparameterstoallchannels,selectCopytoAll.

3. ClickCopy.



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Multitech 810-FX Fax Machine User Manual