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Chapter 9: Troubleshooting
Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 162
No email message after mail server setup (cont’d)
CAUSE B: The mail server is not running or cannot be contacted from the FaxFinder unit.
RESPONSE B: Verify that the mail server is running by sending an email to yourself using your email
software.
If you cannot send an email to yourself using your email software, then the mail server is
not running and you should find out why.
If you can send an email to yourself using the email software, then there is a problem
between your mail server and the FaxFinder unit. Call Multi-Tech Tech Support (1-800-
972-2439).
CAUSE C: The client PC running the mail software cannot connect to the mail server.
RESPONSE C: If you, as a client, cannot send yourself an email, then contact your administrator; there
may be a problem with your mail server.
CAUSE D: The administrator’s email address may be missing or incorrect.
RESPONSE D: Check and add/correct the administrator’s email address, as needed.