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Chapter 4 - Service, Warranty and Tech Support
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4.3 Tech Support
Multi-Tech has an excellent staff of technical support personnel
available to help you get the most out of your Multi-Tech product. If
you have any questions about the operation of this unit(s), call 1-
800-972-2439. Please fill out the information (below), and have it
available when you call. If you require service, the tech support
specialist will advise you in Multi-Tech's service procedure (Section
4.3.2).
4.3.1 Recording MultiModemISI Information
Please fill in the following information on your Multi-Tech product.
This will help tech support in answering your questions.
Model No.: _________________________________
Serial No.: _________________________________
Firmware Version: _________________________________
Driver Version: _________________________________
Operating System: _________________________________
COM Port #: _________________________________
IRQ Setting: _________________________________
Please note the status of your MultiModemISI before calling tech
support (e.g., screen messages, diagnostic test results, problems
with a specific application, etc). Use the space below to note status: