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ISI3334/4 Hardware/Driver Installation Manual
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4.3.2 Service
If your tech support specialist decides that service is required, your
unit may be sent (freight prepaid) to our factory. Return shipping
charges will be paid by Multi-Tech Systems (within North America).
Include the following with this product:
• a description of the problem.
• return billing and return shipping addresses.
• contact name and phone number.
• check or purchase order number for payment if the
MultiModemISI is out of warranty. (The standard repair charge is
$95. This price is valid at the time of this publication but could
change in the future. Check with your technical support
specialist.)
• if possible, note the name of the technical support specialist with
whom you spoke.
If you need to inquire about the status of the returned product, be
prepared to provide the serial number of the product sent (see
Section 4.3.1).
Send MultiModemISI to this address:
MULTI-TECH SYSTEMS, INC.
2205 WOODALE DRIVE
MOUNDS VIEW, MINNESOTA 55112
ATTN: SERVICE OR REPAIRS