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Troubleshooting
Alarms 5-9
Alarms
When a transmission error occurs, or there is a problem with the machine, the
information lamp will illuminate, and an error message will be displayed or printed.
The information lamp will sometimes clear when <Stop> is pressed, and sometimes it will
not. When it does not clear, the error or problem in the machine must be resolved. The
information lamp will clear when the error is resolved.
Errors that will clear by pressing <Stop>
If the following errors occur the information lamp will clear if <Stop> is pressed.
Resolve the cause of the error after the lamp goes out.
Error Countermeasure
Communication errors Perform the operation indicated by the message that is displayed
on the screen or printed.
Refer to Chapter 4, “Error Messages” in the Administrator's
Guide.
When the memory
becomes full while
receiving a fax or e-mail
The memory became full when receiving a document because
the memory is being used for delayed transmissions or stored
documents. Wait for the memory to become available, or delete
unnecessary documents.
When the memory
becomes full while
storing a document
The memory became full when storing a document because
the memory is being used for delayed transmissions or stored
documents. Wait for the memory to become available, or delete
unnecessary documents.
Errors that will not clear by pressing <Stop>
If the following errors occur the information lamp will not clear if <Stop> is pressed.
Perform the operation indicated by the message that is displayed on the screen.
Error Countermeasure
When the paper runs out
or when a paper jam or
document jam occurs
Perform the operation indicated by the message that is displayed
on the screen. If the paper has run out, refer to “Loading Paper”
to load paper. (See page 1-23.) If paper or a document has
jammed, refer to “Document Jams” (see page 5-2) or “Paper
Jams” (see page 5-6) to remove the jammed paper or document.
When the toner runs out Replace the toner with a new toner cartridge. For details on
replacing toner, refer to “Replacing the Toner Cartridge”. (See
page 4-2.)
When a cover or cassette
is open
Close the cover or cassette that is displayed on the screen. Be
sure to close the cover or cassette firmly.
When a fatal error occurs
in the machine
When the cause of the error is not resolved after you perform
the operation indicated by the message that is displayed on the
screen or printed, refer to “If you cannot solve the problem”. (See
page 5-10.)