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Section 5
Troubleshooting and Repair
This section focuses on providing you with some information on notebook basic trouble-
shooting as well as the BIOS POST error codes and messages.
SERVICE INFORMATION
NEC service and information telephone numbers are listed in the following table.
Table 5-1 NEC Service and Information Telephone Numbers
Service Call
To order NEC spare partsIn the U.S., call 1(800) 632-4525
To order options in the U.S. Local Sales Office
To access the NEC Electronic Bulletin Board
System (BBS)
1(508) 635-4706
To download files - provides software drivers
and the latest ROM BIOS
1(508) 635-4706
NEC Service In the U.S., call 1(800) 632-4525
Listen to the automated attendant and select the appropriate menu to reach one of
the following departments:
Information Center
- literature, dealer locations, sales leads, response to ads
NSRC (National Service Response Center)
- questions other than products,
spare parts or technical support
Service Contracts
TSC (Technical Support Center)
- technical support for everyone else
FastFacts
TM
- automated service that sends
the latest information about NEC products to
the fax machine 24 hours a day
In the U.S. and Canada, call 1(800) 366-
0476
Outside U.S.,
Canadian Inquiries 1(416) 795-3554
Technical Support 1-800-632-4525
TECHNICAL SUPPORT
NEC Technologies Technical Support Center (TSC) provides an E-mail service for Internet
users besides the support listed in Table 5-1. Technical questions regarding NEC products
can be sent over the Internet system to TSC. The Internet address is as follows:
tech-support@neccsd.com
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