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F12
Troubleshooting
Technical Notes and Index
The digital zoom is
not available.
•Off is selected for Digital zoom in the setup menu.
• Digital zoom cannot be used with the following shooting
modes.
- When the scene mode is Portrait, Night portrait, Night
landscape, Backlighting with HDR set to On, Easy
panorama, Pet portrait, 3D photography or
Underwater.
- Smart portrait mode
• Other functions that restrict the use of digital zoom are set.
95
35, 36, 37,
39, 40,41,
42, 43
45
60
Image mode not
available.
• Another function that is set now is restricting Image mode.
• When the scene mode is set to Easy panorama or 3D
photography, the image size is fixed.
60
40, 42
No sound when
shutter is released.
•Off is selected for Shutter sound under Sound settings in
the setup menu.
•Sports, Museum or Pet portrait is selected in scene mode.
• Other functions that restrict the use of the shutter sound are
set.
• Do not block the speaker.
95
35, 38,
41
60
2
AF-assist
illuminator does
not light.
Off is selected for AF assist in the setup menu. Even when Auto
is set, AF-assist illuminator may not light depending on the focus
area position or scene mode.
95
Pictures appear
smeared.
Lens is dirty. Clean lens. F7
Co
lor
s are
unnatural.
White balance does not match light source. 58, E31
Ring-shaped or
rainbow-colored
bands are seen on
the screen or the
shot image.
When the subject is backlit or when shooting with an extremely
bright light source in the display, such as in sunlight, ring-shaped
or rainbow-colored bands may appear on the image.
Change the position of the light source or remove it from the
display, and try shooting again.
–
The image taken
becomes grainy.
As the subject is dark, shutter speed is too slow or ISO sensitivity
is too high.
• Use flash.
• Specify a lower ISO sensitivity setting.
50
58, E36
Pictures are too
dark.
• Flash is set to W (off).
• Flash window is blocked.
• Subject is beyond flash range.
• Adjust exposure compensation.
• Raise the ISO sensitivity.
• Subject is backlit. Set the scene mode to Backlighting with
HDR set to Off, or set the flash mode to X (fill flash).
51
26
50
54
58, E36
39, 50
Problem Cause/Solution
A