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Personal Agent User Guide
Using your directories
The Directory icon appears on the Personal Agent Quick Start page or on the top
navigation menu. Using the Directory icon you can:
• create and maintain a personal address book of your personal contacts and
groups of contacts
• access a global address book of all users in your domain
• call a contact from your personal or global address book
• access details about a contact including their presence status
Topics in this chapter include:
• “Understanding Personal Agent address books” on page 49
• “Using your personal address book” on page 50
• “Managing your contacts in your personal address book” on page 54
• “Using the global address book” on page 58
Understanding Personal Agent address books
The following address books are available in the Personal Agent:
• personal address book—contains contact information you enter
• global address book—contains contact information for all users in your
domain. Your system administration maintains the global address book.
Tip: Information in your personal and global address book can be used
as a condition when you define a route to handle your incoming calls.
For more information about call routing, see “Using your Personal Agent
Routes Wizard” on page 67.