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NN42040-105 Nortel AS 5300 Release 1.0 Standard 01.02 June 2008
Understanding Routing
Use routes to perform actions on your incoming calls and instant messages (IM)
based on a set of conditions or exceptions. For example, you can create a route
named Lunch that specifies a condition that calls received between 12:00 p.m. and
1:00 p.m. Monday through Friday are routed to your mobile phone first and then
sent to your voice mail.
Understanding the Personal Agent Route wizard
You use the Personal Agent Route wizard to create routes. The wizard presents
step-by-step procedure that makes the task of creating rules and conditions for
your incoming calls easier.
Use the Route wizard to:
• define routes to handle your incoming calls and instant messages
• specify how specific calls should be presented to you and on what devices in a
simultaneous or sequential fashion
• specify personalized time blocks to further define your routes so that you are
always reachable
• send an instant message when processing a ring list
Tip: Routes apply to incoming calls in the order they are listed in the
List of Routes window. Click Move up or Move down to change the
order of how your incoming calls are treated.
Note: Your routes are bypassed when you place an emergency services
call. Calls returned by emergency services personnel bypass your route
list and ring at the location where the call originated.