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12 SUPERSTAR II User Manual Rev 3
Warranty Policy
Warranty Policy
NovAtel Inc. warrants that its Global Positioning System (GPS) products are free from defects in materials and
workmanship, subject to the conditions set forth below, for the following periods of time:
SUPERSTAR II GPSCard Receiver One (1) Year
FlexPak-SSII One (1) Year
GPSAntenna™ Series One (1) Year
Cables and Accessories Ninety (90) Days
Software Support One (1) Year
Date of sale shall mean the date of the invoice to the original customer for the product. NovAtel’s responsibility respecting
this warranty is solely to product replacement or product repair at an authorized NovAtel location only.
Determination of replacement or repair will be made by NovAtel personnel or by technical personnel expressly authorized
by NovAtel for this purpose.
There are no user serviceable parts in the GPS receiver and no maintenance is required. When the status code indicates that
a unit is faulty, replace with another unit and return the faulty unit to NovAtel Inc.
Once you have obtained an RMA number, you will be advised of proper shipping procedures to return any defective
product. When returning any product to NovAtel, please return the defective product in the original packaging to avoid
ESD and shipping damage.
THE FOREGOING WARRANTIES DO NOT EXTEND TO (I) NONCONFORMITIES, DEFECTS
OR ERRORS IN THE PRODUCTS DUE TO ACCIDENT, ABUSE, MISUSE OR NEGLIGENT USE
OF THE PRODUCTS OR USE IN OTHER THAN A NORMAL AND CUSTOMARY MANNER,
ENVIRONMENTAL CONDITIONS NOT CONFORMING TO NOVATEL’S SPECIFICATIONS, OR
FAILURE TO FOLLOW PRESCRIBED INSTALLATION, OPERATING AND MAINTENANCE
PROCEDURES, (II) DEFECTS, ERRORS OR NONCONFORMITIES IN THE PRODUCTS DUE TO
MODIFICATIONS, ALTERATIONS, ADDITIONS OR CHANGES NOT MADE IN ACCORDANCE
WITH NOVATEL’S SPECIFICATIONS OR AUTHORIZED BY NOVATEL, (III) NORMAL WEAR
AND TEAR, (IV) DAMAGE CAUSED BY FORCE OF NATURE OR ACT OF ANY THIRD PERSON,
(V) SHIPPING DAMAGE; OR (VI) SERVICE OR REPAIR OF PRODUCT BY THE DEALER WITH-
OUT PRIOR WRITTEN CONSENT FROM NOVATEL. IN ADDITION, THE FOREGOING WAR-
RANTIES SHALL NOT APPLY TO PRODUCTS DESIGNATED BY NOVATEL AS BETA SITE
TEST SAMPLES, EXPERIMENTAL, DEVELOPMENTAL, PREPRODUCTION, SAMPLE, INCOM-
PLETE OR OUT OF SPECIFICATION PRODUCTS OR TO RETURNED PRODUCTS IF THE
ORIGINAL IDENTIFICATION MARKS HAVE BEEN REMOVED OR ALTERED. THE WARRAN-
TIES AND REMEDIES ARE EXCLUSIVE AND ALL OTHER WARRANTIES, EXPRESS OR
IMPLIED, WRITTEN OR ORAL, INCLUDING THE IMPLIED WARRANTIES OF MERCHANT-
ABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE ARE EXCLUDED. NOVATEL SHALL
NOT BE LIABLE FOR ANY LOSS, DAMAGE, EXPENSE, OR INJURY ARISING DIRECTLY OR
INDIRECTLY OUT OF THE PURCHASE, INSTALLATION, OPERATION, USE OR LICENSING
OR PRODUCTS OR SERVICES. IN NO EVENT SHALL NOVATEL BE LIABLE FOR SPECIAL,
INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE DUE
TO ANY CAUSE.
Before shipping any material to NovAtel or Dealer, please obtain a Return Material Authorization (RMA)
number from the point of purchase. You may also visit our website at http://www.novatel.com
and select
Support | Repair Request from the side menu.