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SUPERSTAR II User Manual Rev 3 9
Customer Service
Customer Service
Contact Information
If you have any questions or concerns regarding your SUPERSTAR II, please contact NovAtel Customer
Service using any one of the following methods:
NovAtel GPS Hotline: 1-800-NOVATEL (U.S. or Canada)
403-295-4900 (International)
Fax: 403-295-4901
E-mail: support@novatel.ca
Website: www.novatel.com
Write: NovAtel Inc. Customer Service Dept.
1120 - 68 Avenue NE
Calgary, Alberta, Canada
T2E 8S5
Before contacting NovAtel Customer Service regarding software concerns, please do the following:
1. Issue the Erase NVM command, Message ID# 99, with value 0 to reset all NVM.
(For details on individual commands and logs, refer to the L1 GPS Firmware Reference Manual)
2. Log the following data requests to a file on your PC for 30 minutes
Receiver Status, ID# 49 one shot
Ephemeris Data, ID# 22 continuous
Measurement Block, ID# 23 1 Hz
HW/SW Identification, ID# 45 one shot
3. Send the file containing the log to NovAtel Customer Service, using either the NovAtel ftp site at ftp://
ftp.novatel.ca/incoming or the support@novatel.ca e-mail address.
Firmware Updates
Firmware updates are firmware revisions to an existing model, which improves basic functionality of the GPS
receiver. See also Appendix F, Updating Receiver Firmware on Page 64.
Firmware upgrades are firmware releases, which increase basic functionality of the receiver from one model to
a higher level model type. When available, upgrades may be purchased at a price, which is the difference
between the two model types on the current NovAtel GPS Price List plus a nominal service charge.
If you need further information, please contact NovAtel using one of the methods given above.