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ES 2024/2024e Troubleshooting • 202
Faint printing
Fading in patches
Longitudinal black stripes
Possible cause Remedy
The toner cartridge
is incorrectly
installed.
Reinstall the toner cartridge.
Toner is low. Change toner cartridge.
The paper is moist. Store paper within specified temperature and
humidity levels.
Paper is unsuitable
for printer.
Use recommended paper.
Possible cause Remedy
The paper is moist. Store paper within specified temperature and
humidity levels.
Possible cause Remedy
Image drum is
damaged.
Replace image drum.
Toner is low. Change toner cartridge.
Periodic black lateral
lines or spots.
• If the lines or spots occur at intervals of
approximately 44 - 94 mm, the image drum
(green tube) is damaged or dirty. If damaged,
replace the image drum cartridge. If dirty, wipe
the image drum gently with soft tissue. If this
does not work, replace the image drum.
• If the lines or spots occur at intervals of
approximately 113 mm, the fuser roller is
damaged. Change the fuser unit.
The image drum has
been exposed to light.
Remove the image drum from the printer and
store it in a dark place for several hours. If this
does not work, replace the image drum.