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Handbook
Overview
Service and Support
This information is valid for the United States and Canada.
Okidata is firmly committed to the satisfaction of our
customers. If you have problem that your customer
documentation cannot solve, contact these sources for service
or support:
Your Sales and Service Dealer
Consult the store location where you purchased your fax
machine, or call 1-800-OKIDATA (1-800-654-3282) for the
location of the nearest Authorized OKIDATA Service Dealer.
• Prices and minimum charges may vary.
• Proof of purchase is required for warranty work. Be sure
to retain your purchase documents.
Customer Support Professionals
1-800-OKIDATA (1-800-654-3282)
Toll Free in the U.S. and Canada
Our Customer Support staff is now available 24 hours a day,
7 days a week. Please be sure that you are calling from a
telephone close to your machine so you can describe your
problem accurately.
Our Customer Support Professionals are trained on all current
OKI products. They can answer your questions regarding:
• Locations of sales & Service Dealer
• Installation of your machine
• Usage/normal maintenance of your machine
• Error message interpretation/solutions
• Parts and Supplies identification
• Consumer relations