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B930n User’s Guide> 117
P
OOR
P
RINT
Q
UALITY
When the print quality is poor, select the closest symptom from the
following table to rectify the problem. If the print quality does not
improve after carrying out the appropriate action, contact our
Printer Support Desk.
SYMPTOM CAUSES SOLUTIONS
Light Prints -The overall
image is lighter than normal.
1. The paper may be
damp.
2. You may be using Draft
mode.
3. The toner level may be
low.
4. Drum cartridge near
end of life.
1. Replace the paper.
2. Turn off Draft mode.
3. If the toner cartridge
is low on toner, replace
it.
4. Replace drum
cartridge.
Blank Prints - The entire page
is blank with no visible print.
1. If you just installed a
new drum cartridge, the
yellow sealing tape may
still be in place.
2. Multiple sheets may
have been fed from the
paper tray at the same
time.
3. Printable data may not
have been received from
the computer.
1. Remove the tape.
2. Remove the paper
from the paper tray and
fan it. Also, ensure that
the paper is correctly
loaded in the tray.
3. Print a Configuration
Page.
- If the Configuration
Page prints correctly,
check the interface cable
between the computer
and printer, the printer
setup, and application
software.
- If the Configuration
Page is blank, replace
the drum cartridge then
reprint the Configuration
Page. If the
Configuration Page still
is blank, contact
technical support