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Chapter 7 - Troubleshooting 75
4 Is there paper caught between the platen and the
print head?
Remove the paper (for reference see ‘Cleaning
the Printer’, Chapter 5) .
5 “Missing ink cartridges” message appears. Are all
the necessary colours of ink cartridge installed in the
printer?
Colour printing requires that four colours of ink
cartridge (yellow, magenta, cyan, and black) are
installed with the OKI logo (B side) facing up.
6 Are you generating monochrome printing in
Automatic mode?
If
Automatic
is selected in Document Type, col-
our ink cartridges must be installed even when
printing monochrome. If you want to print using
only black ink, select
Greyscale
or
Mono-
chrome Text.
Mechanism or cartridge change error
1 Are the ink cartridges correctly installed?
If an ink cartridge has become dislodged from the
holder, an ink cartridge change error will occur.
Open the front cover and reinstall the ink car-
tridge.
2 Are you using the printer on a level surface?
The printer will not operate correctly on a slanted
surface. Place it on a level, stable surface.
3 Is the printer in a place where it is subject to
movement?
Various movements such as bumps and vibrations
can cause mechanical problems. Place the printer
in an environment where it will not be subject to
movement.
4 Is the front cover properly closed?
The printer will not operate correctly if the front
cover is not closed properly. Close the front cover
correctly.
5 Are items stacked on top of the printer?
The printer may malfunction if items are stacked
on top or to the side of the printer. Remove any
obstruction on top or to the side of the printer.
Ink cartridges are not correctly recognised
1 Is the bar code on the ink cartridge dirty?
Clean the bar code.