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MAINTENANCE AND TROUBLESHOOTING 33
TROUBLESHOOTING
Problems During Printer Setup
Before reading this section:
1 Make sure the printer is properly connected to a working grounded electrical outlet compliant
with your printer’s power requirements (100 - 240 Vac, 50 - 60 Hz) and that it is turned on.
2 If you are using your printer with a personal computer, make sure that you have turned on both your
printer and computer.
3 Make sure the computer’s operating system is Windows 98 SE, ME, 2000 or XP, or MAC OS 10.2 or
later.
Problem Possible Cause Corrective Action
Your printer does not turn on. • The printer’s power cord is
not properly connected to
the printer and/or to the
power outlet.
• The power outlet may not be
working.
1 Make sure that both ends of
the power cable are properly
connected.
2 Make sure that the grounded
power outlet is working.
You insert the “Installation”
CD-ROM into your computer CD
drive and the installation
program does not start
automatically.
• An operating system
incompatible with the CD-
ROM software may be
running on the personal
computer.
1 Make sure the personal
computer is running
Windows 98 SE, ME, 2000 or
XP, or MAC OS 10.2 or later.
• The auto-run feature is
disabled.
• Your personal computer
cannot find setup.exe on the
CD-ROM.
1 Remove and replace the
“Installation” CD-ROM in the
CD drive with the written
label upwards.
2Select Start > Run and then
click Browse.
3 Find the CD-ROM drive
identifier and click Open.
4Select Setup and click Open.
The file setup.exe is displayed
in the dialogue box.
5Click OK and then follow the
instructions displayed
Your printer’s name is not
available when you select File >
Print from an application. The
printer is not shown in the
Printer folder on the Control
Panel.
• The printer driver was not
installed correctly.
1 Close all applications
currently open.
2 Reinstall the printer software
as instructed by the Setup
Diagram or as indicated in
the step above.
When connecting the printer to
the computer with the USB
cable, the Plug and Play wizard
did not terminate.
• The computer did not find
the printer driver.
1 Remove the “Installation”
CD-ROM from the drive and
re-boot the computer.
2 Place the “Installation” CD-
ROM in the drive with the
written label facing upwards.
3 Reinstall the printer software
as instructed in the Setup
Diagram or as indicated in
the step above.