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CHAPTER 534
When connecting your printer to
the computer with the USB
cable, the New Hardware Wizard
is not displayed on the
computer’s monitor.
• The computer is running an
incompatible operating
system.
1 Make sure the computer is
running Windows 98 SE, ME,
2000 or XP, or MAC OS 10.2
or later.
• The USB cable may not be
properly connected between
the printer and computer.
1 Turn off your printer and
computer, then unplug the
USB cable from these two
devices.
2 Reattach the USB cable to
the two devices by following
the instructions in the Setup
Diagram. Turn on the printer
first followed by the
computer.
• The computer may not be
enabled for USB operation.
1 Click Start > Settings >
Control Panel.
2 Double click on the System
icon.
3 Click on the Device
Manager or Hardware tab,
then click on the Device
Manager button.
4 Click the Plus (+) sign next to
the USB (Universal Serial Bus)
Controller option.
– If USB host controller and
USB root hub are present,
the USB is enabled.
– If they are not present,
read your computer
manual for information
on how to enable a USB
connection.
Problem Possible Cause Corrective Action