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Troubleshooting Procedures Section 10-5
error log information, or status data is not set in the send informa-
tion).
11. Is the send status for recurring mail “0”?
True ➨ If sending recurring mail is not set in the Setup, make the proper
settings.
If sending recurring mail is set in the Setup, go to Step 24.
12. Is the send status for recurring mail “6”?
True ➨ Check the communications path.
Correct the SMTP server address.
Correct the IP router table.
Something is blocking communications or equipment on the com-
munications path is not set correctly.
13. Is the destination mail address incorrectly set?
True ➨ Correct the destination mail address in the Setup. (Error mail will
be held at the SMTP server if the destination mail address is incor-
rect. Be sure the send destination mail address is set correctly.)
14. Is required information missing from the mail data?
True ➨ Correct the mail send information settings in the Setup (the user
data, error log information, or status data is not set in the send in-
formation).
15. Was it impossible to obtain the required information from the mail data?
True ➨ Correct the following errors.
Correct the user-generated mail address.
Check the user application to be sure that there is not too much
traffic at the Ethernet Unit.
16. Is notification given for error mail?
True ➨ End
17. Is the send status for error mail “7”?
True ➨ Correct mistakes in the Setup
Correct the SMTP server address (it is set to 0.0.0.0).
Correct the error mail send information settings (the user data, er-
ror log information, or status data is not set in the send informa-
tion).
18. Is the send status for error mail “0”?
True ➨ If sending error mail is not set in the Setup, make the proper set-
tings.
If sending error mail is set in the Setup, no system errors have oc-
curred and the system should be operating correctly.
19. Is the send status for error mail “6”?
True ➨ Check the communications path.
Correct the SMTP server address.
Correct the IP router table.
Something is blocking communications or equipment on the com-
munications path is not set correctly.
20. Is the destination mail address incorrectly set?
True ➨ Correct the destination mail address in the Setup. (Error mail will
be held at the SMTP server if the destination mail address is incor-
rect. Be sure the send destination mail address is set correctly.)
21. Is required information missing from the mail data?