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8. Help
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For Fax Advantage assistance, call 1-800-435-7329.
Troubleshooting
8.3 When a function does not work, check here
8.3.1 Initial settings
8.3.2 General
Problem Cause & Solution
I cannot hear a dial tone. L If you use a splitter to connect the unit, remove the splitter and
connect the unit to the wall jack directly. If the unit operates
properly, check the splitter.
L Disconnect the unit from the telephone line and connect a known
working telephone. If the working telephone operates properly,
contact our service personnel to have the unit repaired. If the
working telephone does not operate properly, contact your
telephone company.
L The power cord or telephone line cord is not connected. Check the
connections.
L If you connected the fax machine through a computer modem,
connect the fax machine directly to a telephone line jack.
I cannot make calls. L The dialing mode setting may be wrong. Change the setting.
(feature #13 on page 49).
The unit does not ring. L The ringer volume is turned OFF. Adjust it (page 27).
Problem Cause & Solution
The other party complains
they only hear a fax tone
and cannot talk.
L FAX ONLY mode is set. Tell the other party the number is only used
for faxes.
L Change to TEL mode by pressing {AUTO ANSWER}.
L If you use a Distinctive Ring service, make sure you have set the
same ring pattern assigned by the telephone company (page 44).
The {REDIAL/PAUSE}
button does not function
properly.
L If this button is pressed during dialing, a pause will be inserted. If
pressed immediately after a dial tone is obtained, the last number
dialed will be redialed.
The receiving mode does
not function properly.
L The Distinctive Ring is set (feature #31 on page 44).
During programming, I
cannot enter the code or
ID number.
L All or part of the number is the same. Change the number: feature
#12 (page 49) and #41 (page 50).
The unit beeps. L Recording paper has run out. Press {STOP} to stop the beeps and
install paper.
Whenever I try to retrieve
my voice mail messages, I
am interrupted by the fax
tone.
L You are probably entering {*} {#} {9}. This is the default setting
for the fax activation code. If you use a voice mail service, turn the
fax activation feature OFF or reprogram the activation code
(feature #41 on page 50).
FL611-PFQX2072ZA-en.book Page 57 Thursday, December 21, 2006 11:10 AM