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8. Help
60
For Fax Advantage assistance, call 1-800-435-7329.
8.3.6 Using an answering machine
8.3.7 If a power failure occurs
L The unit will not function.
L The unit is not designed for making emergency telephone calls when the power fails. Alternative
arrangements should be made for access to emergency services.
L Fax transmission and reception will be interrupted.
L If any fax documents are stored in the memory, they will be lost. When power is restored, a power
down report will be printed stating which documents in memory have been erased.
The printing quality is
poor.
Original Copy
L Some paper has instructions recommending which side to print on.
Try turning the paper over.
L You may have used paper with a cotton and/or fiber content that is
over 20%, such as letterhead or resume paper.
L The remaining toner is low. Replace the toner cartridge (page 61).
L We recommend you replace the drum unit every fourth time you
replace the toner cartridge (page 61). To check the drum life and
quality, please print the printer test list (page 72).
L The toner save mode of feature #79 is ON (page 51).
Problem Cause & Solution
I cannot receive
documents automatically.
L Your greeting message on the answering machine is too long.
Shorten the message. Record a message up to 10 seconds long.
L The answering machine rings too many times. Set to 1 or 2 rings.
I cannot receive voice
messages.
L Check if the answering machine is turned ON and connected to the
fax machine properly (page 23).
L Set the number of rings on the answering machine to 1 or 2.
I cannot retrieve recorded
voice messages on the
answering machine from
a remote location.
L You did not program your remote access code into your fax
machine correctly. Program the same code that is programmed on
the answering machine on the fax machine with feature #12 (page
49).
I pressed the remote
access code to access the
answering machine
remotely, but the line was
disconnected.
L The code may include “#” which is used for certain features
provided by telephone companies. Change the code on the
answering machine to another number which does not include “#”.
Also change the code of the fax machine with feature #12 (page
49).
Callers complain that they
cannot send a document.
L Your answering machine has run out of recording tape. Rewind the
tape to record messages.
L You set the answering machine to only give a greeting message.
Problem Cause & Solution
ABC
FL611-PFQX2072ZA-en.book Page 60 Thursday, December 21, 2006 11:10 AM