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8. Help
58
For Fax Advantage assistance, call 1-800-435-7329.
8.3.3 Fax – sending
8.3.4 Fax – receiving
Problem Cause & Solution
I cannot send documents. L The telephone line cord is connected to the EXT jack on the unit.
Connect to the LINE jack (page 18).
L The other party’s fax machine is busy or has run out of recording
paper. Try again.
L The other party’s machine is not a fax machine. Check with the
other party.
L The other party’s fax machine failed to answer the fax
automatically. Send the fax manually (page 37).
I cannot send a fax
overseas.
L Use the overseas transmission mode (feature #23 on page 50).
L Add two pauses at the end of the telephone number or dial
manually.
The other party complains
that letters on their
received document are
distorted or not clear.
L If your line has special telephone services such as call waiting, the
service may have been activated during fax transmission. Connect
the unit to a line that does not have these services.
L Another telephone on the same line is off the hook. Hang up the
extension telephone and try again.
L Try copying the document. If the copied image is clear, there may
be something wrong with the other party’s machine.
The other party complains
that black lines, white
lines or smudges appear
on their received
document.
L The glass or rollers are dirty with correction fluid, etc. Clean them
(page 67). Please do not insert a document before correction fluid
has dried completely.
Problem Cause & Solution
I cannot receive
documents.
L When you have a single telephone line and subscribe to a voice
mail service, you must also subscribe to a Distinctive Ring service
(page 44).
L The telephone line cord is connected to the EXT jack on the unit.
Connect to the LINE jack (page 18).
I cannot receive
documents automatically.
L The receiving mode is set to TEL mode. Set to FAX ONLY mode by
pressing {AUTO ANSWER}.
L The time taken to answer the call is too long. Decrease the number
of rings before the unit answers a call (feature #06 on page 49).
The display shows
“CONNECTING.....”, but
faxes are not received.
L The incoming call is not a fax. Change the receiving mode to TEL
mode by pressing {AUTO ANSWER}.
A blank sheet is ejected. L The other party placed the document in their fax machine the
wrong way. Check with the other party.
FL611-PFQX2072ZA-en.book Page 58 Thursday, December 21, 2006 11:10 AM