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10. Help
53
Troubleshooting
10.3 When a function does
not work, check here
10.3.1 Initial settings
I cannot hear a dial tone.
L The telephone line cord is connected to the
[EXT] jack on the unit. Connect to the [LINE]
jack (page 5) (KX-FT901/KX-FT903 only).
L If you used a splitter to connect the unit,
remove the splitter and connect the unit to the
wall jack directly. If the unit operates properly,
check the splitter.
L Disconnect the unit from the telephone line
and connect the line to a known working
telephone. If the working telephone operates
properly, contact our service personnel to
have the unit repaired. If the working
telephone does not operate properly, contact
your telephone company.
L The power cord or telephone line cord is not
connected. Check the connections.
L If you connected the fax machine through a
computer modem, connect the fax machine
directly to a telephone line jack.
I cannot make calls.
L The dialling mode setting may be wrong.
Change the setting (feature #13, page 47).
The unit does not ring.
L The ringer volume is turned OFF. Adjust it
(page 14).
L The TAD ring setting of feature #06 is set to
“RINGER OFF”. Change to another ring
setting (page 47) (KX-FT907 only).
10.3.2 General
The other party complains they only hear a
fax tone and cannot talk.
L FAX ONLY mode is set. Tell the other party
the number is only used for faxes.
L Change the receiving mode:
– KX-FT901/KX-FT903: TEL mode (page
34) or TEL/FAX mode (page 36).
– KX-FT907: TAD/FAX mode (page 35),
TEL mode (page 34) or TEL/FAX mode
(page 36).
L If you use a Distinctive Ring service, make
sure you have set the same ring pattern
assigned by the telephone company (page
38).
The {REDIAL}/{PAUSE} button does not
function properly.
L If this button is pressed during dialling, a
pause will be inserted. If pressed
immediately after a dial tone is obtained, the
last number dialled will be redialled.
The receiving mode does not function
properly.
L A Distinctive Ring of feature #31 is activated
(page 38).
During programming, I cannot enter the code
or ID number.
L All or part of the numbers are the same as
another code or ID. Change the number:
– remote operation ID: feature #11 on page
47 (KX-FT907 only).
– fax activation code: feature #41 on page
49.
– auto disconnection code: feature #49 on
page 49.
The speakerphone is not working (KX-FT907
only).
L Use the speakerphone in a quiet room.
L If you have difficulty hearing the other party,
adjust the volume.
10.3.3 Fax – sending
I cannot send documents.
L The telephone line cord is connected to the
[EXT] jack on the unit. Connect to the [LINE]
jack (page 5) (KX-FT901/KX-FT903 only).
L The other party’s fax machine is busy or has
run out of recording paper. Try again.
L The other party’s machine is not a fax
machine. Check with the other party.
L The other party’s fax machine failed to
answer the fax automatically. Send the fax
manually (page 27).
I cannot send a fax overseas.
L Use the overseas transmission mode of
feature #23 (page 48).
L Add two pauses at the end of the telephone
number or dial manually.
The other party complains that letters on
their received document are distorted or not
clear.
L If your line has special telephone services
such as call waiting, the service may have
been activated during fax transmission.
FT-901-903-907BX.book Page 53 Monday, March 29, 2004 10:03 AM